Contact Us
This page tells you how to reach the editorial team behind Online Casinos, what we can realistically help with, and where to go instead when your question is about your own casino account. Most messages we get fall into one of three groups: a correction to something we've published, a question about how we rank the best casino sites, or a player asking us to intervene with an operator. Only the first two are ours to solve — the third needs the casino itself, and we explain why below.
How to reach the editorial team
Email is the only channel we run, and it reaches the people who actually write and update the pages.
- General enquiries and feedback: [email protected]
- Corrections to a review, bonus term or rating: [email protected] — put the brand name in the subject line
- Commercial and partnership enquiries: [email protected]
We aim to reply to genuine enquiries within a couple of working days. We don't publish a phone number, we don't operate a live chat, and we can't arrange callbacks. If someone contacts you by phone claiming to be from this site, it isn't us.
What to include so we can act on it
- The page you're writing about, and the brand if it's a specific review.
- What you believe is wrong or unclear, and what you've seen instead — a screenshot of an operator's terms page helps enormously.
- The date you saw it. Bonus terms change often, and knowing when matters.
- Whether you're happy for us to quote your feedback anonymously in a future update.
Please don't send account numbers, passwords, card details, copies of ID documents or anything else you'd only give to a licensed operator. We have no need for them and we don't want them on our system.
What we can't do — and who to contact instead
We're an independent comparison site. We don't hold player funds, we don't run any casino, and we have no access to anyone's account. That means the following are outside our reach:
- Missing withdrawals, blocked accounts or verification delays. Contact the operator's support team first. If they can't resolve it, a UK-licensed site must point you to a free alternative dispute resolution provider.
- Bonus disputes. If a welcome offer didn't credit or winnings were voided, the operator's terms govern the outcome, not our summary of them.
- Self-exclusion requests. We can't exclude you from anything. Use the tools on the operator's site, or the national scheme, and read our responsible gambling guidance for the options available in the UK.
- Legal or tax advice. We describe how things generally work; we don't advise on individual circumstances.
Where our commercial relationships sit
Some of the links on this site are commercial, and we may earn a commission when a reader opens an account through one. That pays for the research. It does not buy a position, a rating or a kind sentence — a brand that pays us and a brand that doesn't are assessed on the same criteria, and we will publish a drawback for either. If you think a review reads like an advert, that's exactly the sort of message worth sending us.
Brands readers ask about most
A large share of the post we receive is about the same handful of operators near the top of our rankings. Rather than answer the same points privately, here's the short version of what we'd say, including the parts that aren't flattering. Every bonus figure below is the operator's own advertised headline, verified as at 2026; always read the current terms on site before you deposit, because percentages, caps and expiry dates move.
Betmica
Betmica sits at the top of our list because its welcome structure is unusually generous on paper and its slots range is broad enough to suit both casual spinners and players who want higher-volatility titles. The advertised offer is 570% up to £5,700 plus 270 free spins, which is a first-deposit package with a qualifying minimum deposit, wagering requirements on both the cash and the spins, and time limits on each stage — those conditions decide whether the headline is worth anything to you. Our editorial rating is 10.0. The limitation is the arithmetic: a match percentage that large only pays out its maximum at a deposit size most players will never make, and the higher the match, the more likely the wagering is heavy and the max bet per spin capped while a bonus is live. Treat it as a long play-through, not a windfall.
Kikibet
Kikibet earns its place for breadth — a slots library deep enough that you're not seeing the same lobby as everywhere else, alongside table games and live-dealer rooms. The headline is 350% up to £5,555 with 300 free spins, again on first deposit and again subject to wagering, game weighting and expiry. Editorial rating 9.9. The drawback readers most often raise with us is pace: bonus packages spread across several deposits take commitment to work through, and the free spins are normally locked to specific titles rather than the whole library. If you like choosing your own games, that restriction will chafe.
Betninja
Betninja is the one we point cautious readers towards, because its offer is the most legible on this list: £1,000 bonus and 100 free spins to all new players, without a headline percentage designed to flatter. A flat cap is easier to judge before you commit. Editorial rating 9.9. Its limitation is the flipside of that clarity — the ceiling is lower than the packages above, so players who deposit larger sums get proportionally less back. Wagering, minimum deposit and spin expiry still apply, so it's simpler, not free.
WinnerIsland
WinnerIsland is worth a look for its live-dealer selection and its welcome bonus up to €1,000 plus 100 free spins. Editorial rating 9.8. The obvious caveat for UK readers is the currency: the offer is quoted in euros, so the sterling value of your bonus depends on the exchange rate at the time, and you may face conversion costs on deposits and withdrawals if your account isn't held in GBP. Check which currencies the account supports before you sign up.
Side by side
| Casino | Advertised welcome offer | Free spins | Our rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 | 270 | 10.0 |
| Kikibet | 350% up to £5,555 | 300 | 9.9 |
| Betninja | £1,000 bonus | 100 | 9.9 |
| WinnerIsland | Up to €1,000 | 100 | 9.8 |
| Zombillion | 250% up to £4,000 | 200 | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | Not stated | 9.7 |
| Nightluck | 805% up to €6,400 | 280 | 9.7 |
| CoinPoker | 150% up to $2,000 | Not stated | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | Not stated | 9.5 |
| Daytonaspin | 255% up to £4,500 | 255 | 9.4 |
All offers are new-player promotions with minimum deposits, wagering requirements, game weighting, maximum bet rules and expiry windows set by the operator. Ratings are our own editorial scores, not customer review averages.
Questions about money, and how we answer them
The single most common enquiry we get is some version of "how much does this cost me, and how do I get paid?". Reading a comparison page costs nothing — the cost is in the casino account itself.
- To take part you need a qualifying deposit. Welcome packages set a minimum, commonly a small sterling amount, and depositing below it usually forfeits the offer entirely.
- Paying in at UK-facing sites is typically by debit card, bank transfer or an e-wallet. Credit cards cannot be used for online gambling in Great Britain. Some of the sites listed here also support cryptocurrency; that suits some players and introduces volatility and conversion questions for others.
- Getting paid out normally goes back to the method you deposited with, for anti-money-laundering reasons. E-wallets tend to be quickest, cards and bank transfers slower. Operators publish their own processing windows and any minimum or maximum withdrawal limits — those are the figures to check, not ours.
- Fees are usually charged by the payment provider rather than the casino, but pending periods, weekend delays and currency conversion all cost you time or money. Ask the operator's support before your first withdrawal, not after.
If a payment question is really a complaint, send it to the casino. If it's a question about how the mechanics generally work, we're happy to answer.
What these sites actually offer
Readers sometimes write asking what's behind the bonus headline. Broadly, the operators on this page run the same four rooms:
- Slots — the bulk of every library, from straightforward three-reel games to progressive jackpots and high-volatility releases. Free spins attach here.
- Table games — roulette, blackjack, baccarat and poker variants in software form, usually with a range of stake levels.
- Live dealer — streamed tables with a human croupier and real-time betting, and increasingly game-show formats alongside the classics.
- Instant and speciality games — scratchcards, crash-style and other quick-round titles that sit outside the main categories.
Beyond the casino floor, several of these brands run adjacent products on the same account and wallet. Sportsbooks are the most common — football, horse racing and in-play markets — and some also offer virtual sports, bingo or a dedicated poker room. CoinPoker, as the name signals, is built around poker rather than the slots-first model of the others. The important practical point is that bonuses rarely cross over: a casino welcome package almost never wagers on sports bets, and sportsbook promotions have their own separate terms.
Licensing, eligibility and your obligations
You must be 18 or over to gamble in the UK, and operators are required to verify your age and identity before you play or withdraw — expect to supply proof of identity and address. Gambling businesses advertising to and serving consumers in Great Britain must hold a Gambling Commission licence, and licensed operators are bound by rules on fair terms, marketing, customer funds and dispute resolution, including access to free alternative dispute resolution. Some sites operate under other jurisdictions' licences instead; the protections differ, and it's worth checking a site's licensing footer and terms before you register. Our guide to casinos not registered with GamStop sets out how that distinction plays out in practice, and the site's own terms and conditions explain the limits of what we publish. Whichever site you choose, you're responsible for confirming you're legally allowed to play where you live and for the tax position in your own jurisdiction — for most UK residents, gambling winnings aren't taxed, but we can't advise on individual cases.
Why we still rate online play highly
Since readers often ask, our view is straightforward: playing online in the UK gives you things a land-based venue can't. You can compare bonus terms across a dozen sites in a sitting, set deposit and time limits that a physical casino has no equivalent for, play at stakes far lower than a real table minimum, and access a far wider range of games from your phone at a time that suits you. Deposit and withdrawal records are itemised in your account history, which makes tracking your spending genuinely easier. None of that removes the need for care — it just means the tools are there.
How we assess the sites we list
Our rankings come from desk research and verification, not from playing. We review published licensing information, the full bonus terms rather than the banner, the payment methods and stated processing times, the breadth of the games lobby and the software providers behind it, the mobile experience, and how reachable and clear the operator's own support is. Ratings are editorial and comparative. Commission never buys a position — if you want to know more about who writes this, our about page covers it.
Frequently asked questions
How long will it take you to reply?
We aim for a couple of working days on genuine enquiries. Corrections with evidence attached tend to get handled fastest, because there's nothing to chase.
Can you get my withdrawal released?
No. We have no access to any casino's systems. Contact the operator's support, and if that fails, ask them for their alternative dispute resolution provider — a UK-licensed site must give you one, free of charge.
I'm a casino operator. How do I get listed?
Write to us at [email protected] with your licensing details, your full bonus terms and your payment and withdrawal policies. Being listed is an editorial decision, and a commercial arrangement doesn't change the rating or the ranking.
Will you keep my email address?
We use what you send us to answer you and, where relevant, to correct a page. We don't sell reader contact details and we don't add you to a marketing list because you asked a question.
Can you help me stop gambling?
Not directly, but the tools exist and they work. Self-exclusion, deposit caps and time-outs are available at licensed operators, and national support services are free and confidential. Start with our responsible gambling page for the options.
A bonus on your site doesn't match the casino's site. Who's right?
The operator's current terms always are. Promotions change without warning. Tell us which page and which brand and we'll check and update it.
Before you write
If your question is about an offer, the fastest answer is usually on the operator's own terms page — headline percentages tell you very little without the wagering requirement, the maximum bet while a bonus is active and the expiry date beside them. If it's about how we reached a verdict, or something we've got wrong, that's ours and we want to hear it. Email [email protected], tell us the page and the date, and we'll take it from there.